At Book Tickets Pro, we strive to provide you with the best booking experience. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for refunds related to our train ticket booking services.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Cancellations by You: If you decide to cancel your booking before the scheduled departure, you may be eligible for a refund, subject to the cancellation policies of the train service provider.
- Cancellations by Us: If there is an issue with your booking that we are unable to resolve, or if there is an error in processing your ticket, we will offer a full refund.
2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Non-Refundable Tickets: If the train service provider offers non-refundable tickets, no refund will be provided, even if you cancel your booking.
- Missed Trains: If you miss your train for any reason, including late arrival or incorrect booking details, no refund will be issued.
- Changes to Travel Plans: Refunds are not available for changes to travel dates or destinations once the booking is confirmed, unless allowed by the train service provider’s policies.
3. Refund Process
To request a refund, you must contact our customer support team within the time frame specified by the train service provider. Once your refund request is received:
- We will verify the details of your booking and cancellation.
- Refunds will be processed based on the payment method used for the original booking.
- The refund amount will be credited to your account within 7-10 business days, depending on your payment provider’s policies.
4. Processing Fees
In some cases, processing fees may apply for cancellations or refunds, depending on the train service provider’s policies. These fees will be deducted from the refund amount.
5. How to Request a Refund
To request a refund, please contact our customer support team at:
[Your Contact Information]
Provide your booking details and reason for the refund request. Our team will assist you in processing your request.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the bottom. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
7. Contact Us
If you have any questions or need assistance regarding our refund policy, please contact us.
By using our services, you agree to the terms of this refund policy.